Non-Discrimination Policy
Mission Home Help
Effective Date: May 20, 2026
Our Non-Discrimination Statement
This policy applies to all aspects of our operations, including the provision of home care services, caregiver employment, and access to information about our programs.
Non-Discrimination in Services
Mission Home Help provides home care services to all eligible individuals without regard to protected characteristics. We will not:
- Deny services to any eligible person based on a protected characteristic.
- Provide services of lesser quality or impose different conditions on any person based on a protected characteristic.
- Segregate clients or staff based on any protected characteristic.
- Retaliate against any person who files a complaint, assists in an investigation, or opposes discriminatory practices.
Non-Discrimination in Employment
Mission Home Help is an equal opportunity employer. We do not discriminate in hiring, compensation, training, promotion, or any other term or condition of employment on the basis of any protected characteristic. Employment decisions are made based on qualifications, performance, and business need — and nothing else.
This policy applies to all positions, including caregiver, administrative, and management roles.
Compliance with Federal and State Law
Mission Home Help complies with all applicable federal and Michigan civil rights laws, including:
- Title VI of the Civil Rights Act of 1964
- Title VII of the Civil Rights Act of 1964
- Section 504 of the Rehabilitation Act of 1973
- The Americans with Disabilities Act (ADA) of 1990
- The Age Discrimination in Employment Act (ADEA)
- The Genetic Information Nondiscrimination Act (GINA)
- Michigan's Elliott-Larsen Civil Rights Act
- Michigan's Persons with Disabilities Civil Rights Act
- Michigan Department of Health and Human Services (MDHHS) provider non-discrimination requirements
Language Access
Persons with limited English proficiency have the right to receive meaningful access to our programs and services at no cost. We will make reasonable efforts to provide language assistance, including oral interpretation and written translation, when requested. Please contact us to request language assistance.
Disability Accommodations
We provide reasonable accommodations to individuals with disabilities in both service delivery and employment, unless doing so would create an undue hardship. To request an accommodation, please contact us using the information below.
How to File a Complaint
If you believe you have experienced discrimination in violation of this policy, you may file a complaint directly with us or with an applicable government agency:
Contact Mission Home Help Directly
External Complaint Resources
- Michigan Department of Civil Rights (MDCR) — mdcr.michigan.gov — (800) 482-3604
- MDHHS Civil Rights Coordinator — For Medicaid provider-related complaints — P.O. Box 30479, Lansing, MI 48909
- U.S. Department of Health and Human Services, Office for Civil Rights — hhs.gov/ocr — (800) 368-1019
- U.S. Equal Employment Opportunity Commission (EEOC) — eeoc.gov — (800) 669-4000 (for employment discrimination)